Here is a selection of our frequently asked questions. Most answers to help you understand how Trackmate works can be found in the Guides & Instructions pages, but if you have a question that isn’t answered below then click here to ask us your question.

If you are looking for the meaning of terms we use throughout the site, then please check out our TrackMate Terminology page.

How do I sign up for the Free 7 day trial?

You can find the promotional code on the membership page. Select the membership package you want to sign up for and enter the code when entering your card details in the purchase form at the bottom. You will then get the first 7 days for FREE.

How do I see Today’s FREE Race Card?

You will need to register for a FREE Account and be logged in. Then there will be notification at the top of the page to direct you to “Today’s FREE Card”. If you are a subscribing member then “Today’s FREE Card” is renamed “Card of the Day”. There is also a link on your myTrackmate page.

Can I use TrackMate on my Phone or Tablet?

TrackMate has been designed to work on all devices, but will work best on a computer or tablet. As long as your device can connect to the internet you can view the TrackMate race cards and ratings.

How much does TrackMate cost?

You can join TrackMate for FREE by registering for a FREE Account. Free members can view the “Today’s FREE Card/Card of the Day” and as many historical race cards as you want. You can also see our subscription membership options on the Membership Options page.

I’m new to racing… will I find it too complicated?

Maybe at first, but then that is true for anything new to you. But TrackMate has been specifically designed to make selecting your horses easy and most of all fun. The simple colour coded ratings make it easy to spot the contenders in seconds.

Find out more about how easy TrackMate is to use in our Guides & Instructions.

I need some help… what do I do?

No problem… we are available 7 days a week. Contact us with any questions you may have on our contact us page and we will get back to you as soon as possible.

Why can’t I see the ratings?

FREE Account members can view all race cards but will only get ratings on “Today’s FREE Card”. You must be logged in and a subscribing TrackMate member to see the live race cards.

There are four ways to view the TrackMate ratings. Top right of your page on the menu you will see three icons:

• The “Races & Results” button.
• The “Today’s Races” button.
• The “Race Picker” button which i an icon that looks like a clock.
• The “Date Picker” button which i an icon that looks like a calendar.

Click here to view the Guides & Instruction page for more information about what each button does.

How does TrackMate work?

You can find all the information you need on the Guides & Instructions pages.

What are mySlips?

mySlips are the TrackMate version of a betting slip. The difference is that the information you input is stored in your personal myTrackMate database where you can monitor your selections profit and loss figures, strike rates and more.

Check out the Guides & Instructions pages to find out more about mySlips and myTrackMate.

Should I bet on the Contenders?

That is entirely up to you. The contenders are selected to give our members an idea of how to read the ratings. You will soon see a pattern in the “picture” we select. These selections should run well and are generally profitable to follow.

Why do the colours change when I make alterations in the Race Card Filter options?

The colours on the race card represent the order in which the horses are rated based on the conditions of today’s race and any historical form under similar conditions. When changes are made to the race card default settings such as the ground conditions, the system will re-rate the race based on the new filtered options. This will often change the ratings of the runners and consequently, the colours will change to reflect those changes. Similarly, if you remove a runner or a race from the rating calculation the colours will also change.

Click here for more information on the Race Card Filters.

Why do you only rate the last 8 races?

At TrackMate we are firm believers that the most important form is recent form. The last 8 runs should be more than enough data to gauge what sort of form a horse is capable of achieving.

Why can I only see soft ground form?

This will be because the race you are rating is to be run under similar conditions. The TrackMate ratings are set by default to only rate form over the last 200 days and under similar conditions.

If a horse has form on good to firm ground and today’s race is on soft ground there is no point in rating the horses Firm ground form. It will be totally irrelevant. If however, you want to see all the form from this horse this season you can alter the settings in your myAccount page.

For a full explanation see our Guides & Instructions pages.

I don’t understand the STACK. What is it exactly?

The STACK is a graphical representation of a horses’ form. There is a full explanation of how to understand the images on the Guides & Instructions pages.

What’s the difference between Bright Green and Green rating boxes?

Both greens indicate a “TOP” rated horse, but bright green signifies that the horse is “CLEAR TOP” rated. Clear Top means that the horse in question is comfortably better rated by a few points for that rating category.

Why are there so many GREY boxes on the race cards?

The grey boxes on the race card will indicate one of 3 things:

• The horse has not raced this season so is technically unrated.
• The horse has no “relevant” form to rate for this contest
• The horse is rated “in the middle” of the pack. There is no need to “colour” a rating worse than 3rd

Why is this horse that ran last week not rated?

This is probably because it doesn’t qualify (which could be for various reasons) for the race card race you are currently looking at. Reasons could be that it didn’t run on the same ground or in the same race type.

Whether you are new to horse racing or a seasoned punter, you may have a limited or vast understanding of horse racing phrases or TrackMate Terminology and what they mean. Either way this page is here to help explain what each phrase means.

FORM

A list of positions a horse placed in its previous runs.

QUALIFYING FORM

Races that the TrackMate algorithms deams “qualifying” depending numerous factors like; type of race and surface. These races are then included in the TrackMate ratings as each runner’s “qualifying form”.

PLACE / PLACING

The position a horse comes in a race.

RATING / RATINGS

TrackMate’s advanced rating algorithms rate all runners in each race. These ratings produce numerical scores to help rate multiple aspects for each runner so they can be compared to other runners in the same race.

TrackMate’s latest rating algorithm which rates horse differently from the advanced ratings which provides a greater variety of ratings to help create each race card picture.

mySLIPS

A popup sidebar feature containing all your race card betting selections so you can keep track of them easily. (read more about mySlips)

myTRACKER

This feature allows you to add a horse to your myTRACKER so each tracked horse will be highlighted with a yellow star on every race card it’s entered in. (read more about myTracker)

PICTURE

This is a term used to explain what the race card looks like when there are colour-coded ratings and graphs. The “picture” is how the card looks at a glance. It is a quick reference to which horses are most likely to be winners.

LAY / LAYING

A betting type where you back a horse to NOT do something. Basically it’s a opposite bet.

TREND

A feature found on race cards. It is a horizontal and vertical graphical representation of a horse’s form. Vertically it changes colour from red to green from top to bottom respectively… with top and green meaning a better placing/rating.

TREND LINE

The horizontal coloured graphical line which represents the trend.

TREND POINT

Each dot on the horizontal coloured trend line represents a race… with is a “trend point”.

STACK

A feature found on race cards. It is a horizontal graphical representation of a horse’s ratings from it’s form. Left (red) is a lower rating and right (green) is therefore a higher ratings. Each stack for all runners can be compare vertically, therefore giving you a performance comparison between all the runners.

RACE CARD FILTER

When viewing a race card there is a Race Card Filter popup which can be customised to change the settings for the race card. You can alter things like the quantity of races, the type of races and the to be included. Changing these settings will re-rate the race card and show a new picture.

CLEAN / CLEANING

The term clean is used to explain the process of ignoring races and runners from race cards to expose hidden value.

VALUE

This is a type of bet with a good return/profit. For example, a £10 stake at 20/1 would be better “value” than at 2/1.

HIDDEN VALUE

The term hidden value means that you found a better race card picture from a race that didn’t have an obvious winner. It is what you are looking for when using the Race Card Filters and/or cleaning process.

…have we missed anything?

Please contact us if you are having trouble understanding any TrackMate Terminology that we have missed from above. We are more than happy to help… in fact you would be helping us expand the above TrackMate Terminology.